Frequently Asked Questions
Everything you need to know about shopping with M. for the latest in premium fashion.
What is the standard shipping timeframe for M. orders?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
How do I process a return or exchange?
M. offers a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and select your refund method or exchange size.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or following the specific 'Fit Note' provided in the product description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At M., we are committed to conscious fashion. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to reach 100% sustainability by 2026.
Do you offer international shipping?
Yes, M. ships to over 50 countries worldwide. International shipping costs and delivery times vary by location and are calculated at checkout.